Navigate to the Windows Control Panel and uninstall all instances of Java - afterwards a reboot of the server will be required.Ħ. Within the Windows Services Console, temporarily set all services that start with ESA to "disabled".ĥ. Stop eDP services with Option 3 in the Clearwell Utility.Ĥ. Verify that there are no eDP jobs running and no users logged in (if possible).ģ. Log into the eDP server with an Administrator accountĢ. If running a distributed architecture environment, this must be repeated on all servers but can be done concurrentlyġ. Step Two - Remove the incorrect version of Java The Veritas_eDiscovery_Platform_Installer_X.X_Full.ZIP downloaded in step 1 will contain the JDKs in the \packages\JDK folder. Visit the Veritas Portal and download the version of eDP installed in your environment.Ģ. Step One - Download the correct version of Java for your version of eDPġ.
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